Monitor Social Media and Respond Faster with AI-Powered Listening - Real-time multi-channel platform with sentiment analysis, crisis alerting and AI-drafted responses, protecting brand reputation and reducing manual social-team effort.
Categories :
Content GenerationConversational AI & AdvisoryData Layer / Storage
Tags :
social listeningsentiment analysisbrand monitoringcrisis managementAI response
Target Personas :
CMO / Brand Head, Social Media Manager, PR / Comms Lead, Govt PRO / Information Officer, Customer Experience Head
Value Propositions:
Customer Experience
Everything you need to listen, analyse and respond to social media conversations at scale and in real time
Multi-Channel Listening - Monitors X, Facebook, Instagram, YouTube and other channels in real time for brand and keyword mentions
Sentiment & Emotion Analysis - Analyses post sentiment and emotional tone across channels to track brand perception and public mood
Trend & Topic Detection - Identifies emerging topics and trending conversations relevant to the brand, campaign or institution
Influencer & Reach Analytics - Measures influencer impact and content reach to inform campaign strategy and stakeholder engagement
AI Response Drafting with Approval - Generates AI-drafted responses to social mentions and routes them through a human approval workflow before publishing
Crisis & Spike Alerting - Triggers real-time alerts on sudden mention spikes or negative sentiment surges for rapid reputation management